Booking Terms & Conditions

Please read the following terms and conditions carefully.

Terms & Condition

These terms and conditions ('terms') govern the relationship between you and k a travel Pty Ltd ACN 636672270 and its related entities, in relation to flight bookings.

By using the Travel Services, you acknowledge that you have read and understood, and agree to be bound by these terms. You must be at least eighteen (18) years old to use the Services.

 

Customer Contract:

When you make a booking with us, you enter into a contract which includes terms and conditions by clicking to ‘I agree’ button on our web page while making the reservation or reply to us or make a payment to us.

It is recommended you go through the Terms and Conditions of the agreement before you agree on term and conditions.

Acceptance by you on these Terms & Conditions is an acknowledgement from you that you have read, understood, and agreed to be bound by these terms and conditions. Please ensure you have at least 6 months validity on your passport from the date of your travel and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. In case you do not have a Surname on your passport please speak to our Travel consultant before booking the flights.

Amendment fees applies to all name changes and may also incur flight cancellations and re-booking fees.

Please check your visa condition, passport status and Transit visa before you fly to your destination. We do not provide on any Visa information for any country.

K A TRAVEL is not liable for the Cancellation of any services, or bankruptcy by third company providers, including all airlines. K A TARVEL is not responsible for any baggage damage, loss or In flight services during your journey. All these matters need to be addressed directly with the Airlines.

If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

When you purchase a flight, you are entering into a contract with the airline. The terms and conditions of your flight booking and contract with the airline are set out in that airline’s Conditions of Carriage. There are also fare rules or terms that apply to your booking depending on the type of fare you purchase (e.g. economy, business). These fare rules are important because they set out the specific terms of your booking, such as whether you can choose to cancel or change your flight time. The consumer guarantees do not apply if you change your mind or missed your flight.

Most airlines that operate in Australia have a compensation policy. These policies set out the compensation and assistance that an airline will provide to you if your flight is delayed or cancelled. You can find an airline’s compensation policy on their website. Some airlines may provide you different levels of compensation and assistance depending on whether the flight cancellation or delay was caused by events within or outside an airline’s control. An airline’s compensation policy operates in addition to the consumer guarantees under the Australian Consumer Law and cannot exclude them.

Make sure you read and understand the terms and conditions of a contract before you accept it.

Bookings

Bookings made online are for Ex Australia and Worldwide bookings, we hold the right to reject online bookings if we believe that they are not genuine bookings or are fraudulent.

All online fares will incur a booking fee or service charge of $35 per passenger.

We hold the right to ask you for further information regarding your credit card when purchasing online. This may include a photocopy of your passport or driver’s license and credit that you are paying with. We hold the right to refuse your booking including and your payment. Credit Card name must match with travelling passenger’s name, the airline may ask the credit card used for booking at the time of check-in.

After successful payment is confirmed, K A TRAVEL will use its best endeavors to guaranteeyourtrip.


If you cannot check in for your flight due to K A TRAVEL or one of our supplier's fault, please contact US immediately. K A TRAVEL will Endeavor to resolve your issue and will provide compensation according to the situation. The maximum possible compensation is a refund of the cost of your original flight ticket, in addition to providing you with a replacement flight ticket at no extra charge.

Price

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once your booking has been paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.

Deposit and Final Payment (Not applicable to online bookings, which must be paid in full at the time of booking): You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. Subject to your rights under the Australian Consumer Law, all deposits are non-refundable for changes of mind or cancellations by you.  A deposit will secure your booking/seat, however prices quoted may change if you do not make the final payment by your payment deadline. Some airfares or services must be paid in full at the time of booking.

If we require to Cancel your booking because of the above reasons K A Travel holds the right to Cancel your booking within 4 hours of booking and refund the complete amount to the form of payment used at the time of booking. Refunds on Debit and Credit cards make take up to 10 Business days. All Bank transfers payments will be refunded within 5 business days. Our consultant will call you with for up-to-date prices.

 

Reconfirmations and Check-in

We recommend check-in 3 hrs prior to departure. We recommend that you re-confirm your flight with office at least 72 hours prior to departure for each journey as airlines have the right to change their flight schedule without prior notice. Failure to reconfirm may result in the cancellation of some reservations and we shall not be held liable for any cost incurred. In case of multiple airlines online check-in may not be possible.

Cancellation Fees

Cancelled bookings will incur charges. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please check with us, as not all fares can be refunded. Fees will apply to all refundable tickets. Our administration fee is $35 per ticket plus consolidation fee of $35 and any airline cancellation fees. Refunds take approximately 12-24 weeks to process. Where we incur any liability for a cancellation fee for any booking cancelled by you, you agree to indemnify us for that fee or charge. Cancellation or refund will only be processed if you have sent the request in writing. The refund admin fee of $175 will still be charged on refunds arising from airlines schedule change. Additional airline no-show fee may apply within 48 hours from departure. Tickets bought on promotion may be 100% non-changeable and non-refundable. The validity of the ticket will be restrictive.

Refund Fees and Charges

Your request for a refund of a booked airfare is governed by the terms and conditions of the airline from which you have purchased the airfare and is made or not made as determined by the airline. All Refunds shall be processed within 12-24 Weeks as per the current scenario. We shall only be able to process the Refund once we receive the funds from the airlines or supplier. In case of any Waivers or Full Refunds from any Airlines Our administration fee as per below shall apply $150 per person per ticket will still apply to all Economy class fares and $375 per person to all Business Class fares. Refunds shall be processed in accordance with the ticket cost paid to the airlines/consolidation. We are unable to provide a refund to you until we receive the funds from the relevant supplier. We shall abide by the Airlines policies as per the below options and advise the Customers of the same: Extend the validity of fully-unused ticket and rebook later. If you are holding a ticket, you can request a travel voucher for the equal value of the current ticket. Refund if permitted as per the Airlines guidelines/advisory. If the airlines does not permit Full Refund we shall email the Policy to the Customer and advise the options provided by the Airlines.

Respective airline terms and conditions apply. Please refer to their website for more information.

Name Errors

Kindly note if you do not have a Surname in the Passport, please email or call us at 0438794565/ 03 9956 8865 so that we can book the flights as per the Airlines policy. Any errors due to Name or wrong dates booked online would be incur an administration fee is $75.00 per ticket plus airline penalty and fare and tax difference.

 

Change & Reissue Fees

Change & Reissue Fees Fees will also apply where a booking is changed or tickets are reissued. Please check with your consultant whether the fare is changeable, as not all fares can be changed. Fees will apply to all changeable fares. Our administration fee is $70.00 per ticket, per change plus any airline charges. Where we incur any liability for a charge or reissue for any booking, you agree to indemnify us for the amount of that fee or charge. Changes and reissue will only be processed if you have sent the request in writing. Additional airline no-show fee may apply within 48 hours from departure. Tickets cannot be used or reissued out of sequence.

In case of any waivers given by the airlines for Reissue of tickets , our administration fee is $35.00 per ticket plus a consolidation fees of $355 shall apply.( Fare and tax difference shall be calculated as per the policy of the airlines).

Travel Insurance:

We are an authorised representative of sure save Insurance. Financial product advice in this document has been prepared without taking into account your objectives, financial situation or needs. Because of that, you should consider the appropriateness of it having regard to your objectives, financial situation or needs. You should obtain a product disclosure statement relating to the product and consider the statements before considering whether to acquire the product. Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

Credit Card Transactions

Credit card surcharges of 1.55% for Visa or MasterCard and 2.5% for American Express will apply when paying by credit card online. Credit card holder must be travelling, we do not accept any third-party credit cards and we hold the right to reject your credit card transaction.

 

Taxes

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Some airline may charge additional airport taxes at the time of transit.

Passports and Visas:

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other services and other government authorities. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. Hand written passport holders will not be allowed to travel. For further information regarding visa requirements, please contact the appropriate consulate.

K A Pty Ltd acts as a travel agent only. We sell various travel-related products on behalf of numerous transports, accommodation and other wholesale service providers. The sole obligation of K A Travels Pty Ltd is to make travel bookings on your behalf with travel service providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitation of liability imposed by these service providers. Your legal recourse is against the specific provider, not K A Travels Pty Ltd. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider not K A Travels Pty Ltd. If you are traveling with combination fare of two or more airlines and if you miss your flight due to the flight delay of any airline, we will not be responsible for any damages.

Special Requirements

Please advise us of any special requirements you may have. All special requests are subjected to airline confirmation and need to reconfirm with us at least three business days prior to departure. Please note that all the requests are subjected to airline’s confirmation and discretion and are not guaranteed. Please note that some airlines may charge additional fee for special requests. Please note that infant turning 2 years during travel will be charged child fare plus re-issue fee on onward, return or both journeys. It is your responsibility to ensure if infant is turning 2 years during travel and advice. Children traveling with their relatives/guardian may require authority from both of their parents. Please check with respective airline and departure/destination country for the requirements. A minor child must be accompanied with their natural parents all the time. No airline provides accommodation during transit.

Airline Terms & Conditions

Respective airline terms and conditions apply. Please refer to their website for more information.

Monies Not Held On Trust:

All monies paid by you to us will be the property of K A TRAVEL and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

 

Baggage Allowances

  • First Class: 40 kg free baggage allowance per person.

  • Business Class: 30 kg free baggage allowance per person.

  • Economy Class: 20 kg free baggage allowance per person.

Passengers travelling to or via certain countries are not allowed to carry any electronic devices in cabin and may require to check-in. Baggage transfers are subjected to transit and destination country customs and immigration requirements. You may need to collect your baggage at the first port of entry and pass through custom and immigration. Check-in and cabin baggage allowance are subjected to respective airline’s baggage policy. Please refer to the respective airline’s website for detailed information. In case of multiple airline baggage may not be checked through. Please check with your consultant for information.

For travel to and from the USA, the free baggage allowance may be 2 pieces per person. Please check with your consultant for dimension and weight information.

 

Health & Travel Advise

For travel advice, please contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Governing Law:

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

 

Acknowledgement:

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

 ONLINE BOOKING  available 24/7
Booking terms & conditions
 
Call Centre Opening Hours
Monday - Friday: 09:00 - 17:30
Saturday: 09:00 - 14:00
Sunday: CLOSED 
WE ACCEPT:
 © 2016 - K A Travel | All right reserved                                                                                                                                                                                                                               ABN 41091960788 CLIA 101495    I  Privacy Policy